TRUMPF Privacy Policy

1. Overview

TRUMPF Laser Technology ("TRUMPF," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, submit inquiry forms, or otherwise interact with our digital services. This Privacy Policy describes how we collect, use, store, and share your personal information in connection with your use of our website and related services.

2. Information We Collect

2.1 Information You Provide

When you submit inquiry forms, request quotes, register for events, or contact us, we may collect:

• Name, job title, and company affiliation
• Business email address and phone number
• Mailing address and country/region
• Product interests and application requirements
• Comments, questions, and feedback you provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website URL
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing requested quotations
• Matching you with appropriate TRUMPF products and applications engineers
• Sending technical documentation and product information you have requested
• Improving our website, products, and services based on usage patterns
• Complying with legal obligations and enforcing our terms of service
• With your consent, sending periodic newsletters and product updates

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you voluntarily submit inquiry forms or subscribe to communications
• Legitimate Interest: For website analytics, security, and improving our services
• Contractual Necessity: When processing is needed to fulfill a quotation request or service agreement
• Legal Obligation: When we are required by law to retain or disclose information

5. Data Sharing and Transfers

TRUMPF does not sell your personal information. We may share your data with:

• TRUMPF subsidiaries and affiliated companies worldwide for the purpose of fulfilling your inquiry
• Authorized TRUMPF distributors in your region when necessary to provide local support
• Service providers who assist with website hosting, analytics, and email delivery (under data processing agreements)
• Government authorities when required by law or to protect TRUMPF's legal rights

When data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Inquiry and quotation data: 3 years from last interaction
• Website analytics data: 26 months
• Newsletter subscription data: until you unsubscribe
• Legal compliance records: as required by applicable law

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request that we limit processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies to ensure functionality, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

9. Security

TRUMPF implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly.

12. Contact Us

For privacy-related inquiries or to exercise your data rights:

TRUMPF Inc. - Data Protection
Farmington Industrial Park
Farmington, CT 06032, USA
Email: [email protected]
Phone: +1 (860) 255-6000

EU Data Protection Officer:
TRUMPF GmbH + Co. KG
Johann-Maus-Strasse 2
71254 Ditzingen, Germany
Email: [email protected]